⚡ Free Shipping to USA + 30-Day Purchase Protection
Last updated: August 2026
Thank you for visiting and shopping at MARKIVOX. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.
1. Order Processing
Orders are processed after payment has been successfully received and the order information has been confirmed.
We make reasonable efforts to process orders within 1–3 business days. Processing times may occasionally take longer due to order volume, product availability, holidays, or other circumstances beyond our reasonable control.
Business days do not include weekends or applicable public holidays.
If we become aware of a significant delay affecting your order, we will make reasonable efforts to notify you using the contact information provided when you placed your order.
2. Shipping and Delivery Estimates
MARKIVOX currently offers shipping to customers in the United States.
Available shipping methods, shipping costs, and estimated delivery times may vary depending on the product, destination, availability, and shipping method selected at checkout.
Where an estimated delivery timeframe is provided on our website or during checkout, it is an estimate and not a guarantee of a specific delivery date.
Delivery times may be affected by factors such as carrier delays, weather conditions, holidays, high shipping volumes, customs procedures, or other circumstances outside our reasonable control.
We do not consider a shipment delayed solely because the carrier’s tracking information has not been updated immediately after shipment.
3. Shipping Costs
Shipping costs, if applicable, will be displayed during the checkout process before you complete your purchase.
When free shipping is offered for an eligible product or order, the applicable shipping offer will be clearly indicated on the website or at checkout.
Shipping offers may vary by product, destination, promotion, or other conditions.
4. Shipment Confirmation and Tracking
Once your order has been shipped, you may receive a shipment confirmation email containing the available tracking information.
Tracking information may take some time to become active or display movement after the shipment has been handed to the carrier.
Tracking updates are sent to the email address provided during checkout.
If you have not received tracking information within a reasonable period after your order has been shipped, please contact our support team.
5. Delivery Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
MARKIVOX is not responsible for delays, additional costs, or delivery problems caused by incorrect, incomplete, or outdated shipping information provided by the customer.
If you realize that you entered an incorrect shipping address, please contact us as soon as possible. We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after an order has entered the fulfillment or shipping process.
6. Delayed Shipments
While we make reasonable efforts to meet the shipping estimates provided, delays can occasionally occur.
If we determine that an order cannot be shipped within the applicable timeframe, we will provide any notices and options required under applicable law.
Depending on the circumstances, this may include providing an updated shipping timeframe, offering the option to cancel the order, or providing a refund where required.
We do not guarantee delivery by a specific date unless a specific delivery commitment is expressly stated at the time of purchase.
7. Lost, Damaged, or Missing Packages
If your order arrives damaged, please contact us as soon as reasonably possible after delivery and provide details of the issue.
Where appropriate, we may request photographs of the damaged product and packaging to help us investigate the issue and determine the appropriate resolution.
If tracking shows that a package was delivered but you cannot locate it, please first check with household members, neighbors, building management, or the carrier for additional delivery information.
If you believe your package has been lost or incorrectly delivered, please contact us so that we can assist with the available next steps.
MARKIVOX offers a 30-Day Guarantee on eligible purchases, subject to the conditions and exclusions described in our Refund Policy.
Any replacement, refund, or other resolution will be handled in accordance with our Refund Policy and applicable law.
8. Customs, Duties, and Taxes
For orders shipped to the United States, any applicable taxes, duties, tariffs, or other government-imposed charges will be handled in accordance with applicable law and the terms presented at checkout, where applicable.
If any additional charges are imposed by a carrier, customs authority, or other government authority after purchase, the customer may be responsible for those charges where permitted by applicable law.
9. Changes to This Shipping Policy
We may update this Shipping Policy from time to time to reflect changes to our shipping methods, fulfillment practices, products, or applicable legal requirements.
When we make changes, we will update the “Last updated” date at the top of this page.
10. Contact Us
If you have questions about your order or shipment, please contact us at:
Email: support@markivox.com
Website: markivox.com