⚡ Free Shipping to USA + 30-Day Purchase Protection
At MARKIVOX, we want you to feel confident when shopping with us. We offer a 30-Day Guarantee on eligible purchases, subject to the conditions outlined below.
1. 30-Day Request Window
You may contact us within 30 days of receiving your order to request a return, refund, replacement, or other resolution.
Eligibility depends on the reason for the request, the condition of the item, and the return requirements applicable to the specific product.
Please contact us before returning any item. Do not send a product back without receiving return instructions from MARKIVOX.
2. How to Request a Return or Refund
To request assistance, contact us at:
Email: support@markivox.com
Please include:
- Your order number.
- A brief description of the issue or reason for your request.
- Photos or video when the product is damaged, defective, incorrect, incomplete, or otherwise affected by a product-related issue.
We may request additional information where reasonably necessary to review your request.
If your request is approved, we will provide the appropriate next steps, which may include a refund, replacement, resend, or return instructions.
3. Damaged, Defective, Incorrect, or Missing Items
Please inspect your order after delivery.
If your item arrives damaged, defective, incorrect, or with missing parts, contact us as soon as reasonably possible.
We may request clear photographs, video, packaging images, or other supporting information to verify the issue.
If the issue is confirmed, MARKIVOX may provide an appropriate resolution, including:
- A replacement at no additional cost.
- A resend of the affected item.
- A full or partial refund, depending on the circumstances.
In some cases, a return may be required before a refund or replacement can be completed. If a return is required due to a confirmed product issue, we will provide the applicable return instructions.
4. Orders Not Received or Significantly Delayed
If your order has not arrived within the expected delivery period shown for your order, please contact us.
We will review the available tracking information and investigate the shipment.
Depending on the circumstances and available shipping information, an appropriate resolution may include a resend, replacement, or refund.
Delivery estimates are not guaranteed and may be affected by carrier delays, customs processing, weather, incorrect address information, or other circumstances outside our direct control.
5. Change-of-Mind Returns
If you change your mind, no longer need the product, or ordered the wrong item, you may contact us within the 30-day request period.
Change-of-mind returns are not automatically guaranteed and may depend on:
- The specific product.
- The condition of the item.
- Whether the item has been used.
- Available return arrangements.
- Applicable return shipping requirements.
When a change-of-mind return is approved, the item must generally be unused and returned in its original condition with its included accessories and packaging where reasonably possible.
The customer may be responsible for return shipping costs.
Original shipping charges, if any, are generally non-refundable for change-of-mind returns.
6. Refunds
If a refund is approved, it will be issued to the original payment method used for the purchase.
MARKIVOX generally processes approved refunds within 5–7 business days.
After the refund has been issued, the time required for the funds to appear in your account may vary depending on your bank, card issuer, PayPal, or other payment provider.
A returned item may need to be received and inspected before a refund is issued when a physical return is required.
7. Items That May Not Be Eligible for Return
A return or refund may be declined when an item:
- Has been damaged after delivery through misuse or improper handling.
- Has been materially modified or altered.
- Is missing important components or accessories.
- Is returned in a condition that prevents reasonable inspection or resale.
- Is returned without following the return instructions provided by MARKIVOX.
Additional product-specific restrictions may apply where appropriate.
Nothing in this policy is intended to limit any rights that cannot legally be excluded under applicable law.
8. Unauthorized Returns
Please do not send products to any address without first contacting MARKIVOX.
Return locations may vary depending on the product and order.
Items returned without authorization or to an incorrect address may not be accepted or processed.
9. Refund Delays or Missing Refunds
If we have confirmed that your refund has been issued but you have not received it after a reasonable period, please first contact your bank, card issuer, PayPal, or payment provider.
If the issue remains unresolved, contact us at:
We will assist you in checking the status of the refund.
10. Changes to This Policy
We may update this Refund & Return Policy from time to time to reflect changes to our products, fulfillment procedures, business practices, or applicable requirements.
When changes are made, we will update the “Last updated” date on this page.
11. Contact Us
If you have questions about a return, refund, replacement, or your order, contact us at:
Email: support@markivox.com
Website: markivox.com