⚡ Free US Shipping + 30-Day Returns on Eligible Items
Last updated: October 16, 2026
At MARKIVOX, we want you to feel confident when shopping with us. We offer a 30-day return and resolution request window for eligible purchases, subject to the conditions below.
This policy applies to eligible physical products sold through MARKIVOX, including ScreenGlow™ Monitor Light Bar and our complementary home-office accessories.
Depending on the situation, an eligible request may be resolved through a return, replacement, resend, full refund, or partial refund.
Please contact us before returning any item so that we can provide the appropriate return instructions. Your rights under applicable consumer protection laws remain unaffected.
1. 30-Day Request Window
You may contact us within 30 days of receiving your order to request a return, refund, replacement, resend, or other appropriate resolution.
Eligibility depends on:
The reason for the request.
The condition of the product.
Whether the item has been used or modified.
The supporting information available.
The return requirements applicable to the product and order.
Submitting a request within 30 days does not automatically guarantee a refund in every situation, but we will review eligible requests fairly under this policy.
The 30-day window does not limit any longer period or remedy required by applicable law.
2. How to Request a Return, Refund, or Replacement
Contact us at:
Email: support@markivox.com
Please include:
Your order number.
A brief explanation of the issue or reason for your request.
Photos or video when the product is damaged, defective, incorrect, incomplete, or otherwise affected by a product-related issue.
Photos of the packaging where relevant.
We may request additional information reasonably necessary to review your request.
If your request is approved, we will provide the appropriate next steps. Depending on the situation, this may include:
A replacement.
A resend.
A full refund.
A partial refund.
Return instructions.
Return procedures may differ depending on the product, supplier fulfillment arrangement, and reason for the request.
3. Damaged or Defective Products
If your product arrives damaged or appears defective, please contact us as soon as reasonably possible after delivery.
We may request clear photos or video showing the problem so that we can review and verify the issue.
If the issue is confirmed, MARKIVOX will provide an appropriate resolution in accordance with this policy and applicable law, which may include:
A replacement at no additional product cost.
A resend of the affected item.
A full or partial refund.
In some cases, the product may need to be returned before a refund or replacement can be completed.
If a return is required because of a confirmed damaged or defective product, MARKIVOX will provide the applicable return instructions and arrange or cover reasonable required return shipping costs.
Customers will not be required to pay additional return shipping charges to resolve a confirmed supplier or fulfillment error where MARKIVOX is responsible, subject to applicable law.
4. Incorrect or Missing Products
If you receive:
The wrong product.
The wrong variant.
An incomplete order.
A product with missing components or accessories that should have been included.
Please contact us as soon as reasonably possible.
We may request photos or video of the product, packaging, shipping label, and included contents.
Once the issue has been verified, we will provide an appropriate resolution, which may include a replacement, resend, full refund, or partial refund depending on the circumstances.
If a return is required because MARKIVOX or its fulfillment partner supplied an incorrect item, we will provide return instructions and arrange or cover reasonable required return shipping costs.
5. Orders Not Received
If your order has not arrived within the expected delivery period provided for your product or order, please contact us at:
We will review the tracking information and available shipping records.
Depending on the circumstances, an appropriate resolution may include:
Continued shipment investigation.
A resend.
A replacement.
A refund.
If tracking shows the order as delivered but you cannot locate it, please contact us promptly so we can review the available delivery information.
Delivery estimates may differ between products and shipping methods, as explained in our Shipping Policy.
6. Significantly Delayed Orders
Delivery dates are estimates and may occasionally be affected by circumstances outside our direct control, including:
Carrier delays.
Customs processing.
Weather conditions.
High shipping volumes.
Incorrect or incomplete address information.
Other transportation disruptions.
If your order becomes significantly delayed beyond the expected delivery period, contact us and we will review the shipment.
Where appropriate, MARKIVOX may offer a resend, replacement, refund, or another reasonable resolution based on the circumstances.
Any rights or remedies required by applicable law remain available.
7. Change-of-Mind Returns
We understand that you may sometimes change your mind after receiving an order.
You may contact us within 30 days of delivery to request a change-of-mind return.
To be eligible, the product should generally:
Be unused or only inspected to the extent reasonably necessary.
Be in its original condition.
Include the accessories and components originally supplied.
Include the original packaging where reasonably possible.
Not have been materially altered, damaged, or misused after delivery.
Change-of-mind returns require approval and return instructions from MARKIVOX before the item is sent.
For an approved change-of-mind return:
The customer may be responsible for return shipping costs.
Original shipping charges, if any, are generally non-refundable, except where required by applicable law.
The refund may be issued after the returned item has been received and inspected.
Return shipping costs and the appropriate return location may vary depending on the product and fulfillment arrangement. We will communicate the relevant instructions and known requirements before you send the item.
Please do not return an item without contacting us first.
8. Order Cancellations
If you need to cancel or modify an order, contact us as soon as possible at:
We will attempt to assist you, but cancellation is not guaranteed once an order has entered processing or fulfillment.
If the order has already been processed or shipped, it may need to be handled under the applicable return provisions of this policy.
This does not limit any cancellation rights provided by applicable law.
9. Return Shipping
Return instructions and the appropriate return location will be provided after your request has been reviewed.
Do not send a product to the address shown on the original shipping package unless MARKIVOX specifically instructs you to do so.
Return locations and handling procedures may vary depending on the product and fulfillment arrangement.
For approved change-of-mind returns, the customer may be responsible for the cost of return shipping. We will explain the applicable requirements before the return is shipped.
For confirmed damaged, defective, incorrect, or incomplete orders caused by a supplier or fulfillment error, MARKIVOX will arrange or cover reasonable required return shipping costs when a return is necessary.
In some situations, a return may not be required and the issue may be resolved through a replacement, resend, or refund.
Any applicable consumer protection rights remain unaffected.
10. Refunds
If a refund is approved, it will be issued to the original payment method used for the purchase, unless another method is required by law or agreed with the customer.
MARKIVOX generally processes approved refunds within 5–7 business days after the refund is authorized and, where required, the returned item has been received and inspected.
After MARKIVOX issues the refund, additional processing time may be required by:
Your bank.
Card issuer.
PayPal.
Other payment provider.
The time required for the funds to appear in your account is controlled by the payment provider and may vary.
Where applicable law requires a shorter refund period or a different procedure, those requirements will apply.
11. Partial Refunds
In some situations, a partial refund may be offered when it represents an appropriate resolution.
Examples may include cases where:
Only part of an order is affected.
A minor issue does not prevent normal use of the product.
A customer agrees to keep the product rather than receive a replacement.
A partial refund will only be offered where appropriate and agreed as part of the resolution process.
A partial refund will not replace any full-refund or other remedy required by applicable law without the customer’s agreement where such agreement is permitted.
12. Items That May Not Be Eligible for Return or Refund
A change-of-mind return request may be declined where the product:
Was damaged after delivery through misuse, accident, or improper handling.
Has been materially altered or modified.
Is missing important components because of actions after delivery.
Cannot reasonably be inspected because of its condition.
Does not meet the eligibility requirements for the requested type of return.
Returns sent without following the provided instructions may require additional review or handling.
However, a failure to obtain prior authorization does not automatically eliminate a customer’s rights regarding a damaged, defective, incorrect, or otherwise nonconforming product.
Nothing in this section excludes or limits rights that cannot legally be excluded under applicable law.
13. Unauthorized Returns
Please contact MARKIVOX before returning any product.
Items returned:
Without prior communication.
To an incorrect address.
Without following the return instructions provided.
may experience processing delays, may require further investigation, or may be ineligible for a voluntary change-of-mind return under this policy.
Always wait for written return instructions from MARKIVOX before shipping an item back whenever reasonably possible.
This procedure does not remove any non-excludable rights under applicable law.
14. Refund Delays or Missing Refunds
If MARKIVOX has confirmed that your refund was issued but you have not received it after a reasonable period:
Check your bank or payment account.
Contact your card issuer, bank, or PayPal, as applicable.
Allow for the payment provider’s normal processing time.
If the refund still cannot be located, contact:
We will assist you in checking the available refund information.
15. Payment Disputes
If you experience a problem with your order, we encourage you to contact MARKIVOX first so that we have an opportunity to investigate and resolve the issue.
Contacting us does not limit any rights you may have through your payment provider or applicable law.
16. Changes to This Policy
We may update this Refund & Return Policy from time to time to reflect changes in our:
Products.
Fulfillment procedures.
Return arrangements.
Business practices.
Applicable requirements.
When changes are made, the Last updated date at the top of this page will be revised.
Updates will generally apply to future orders and will not remove commitments or rights already applicable to accepted orders.
The version of the policy applicable to an order will be considered together with the terms and information presented when that order was placed.
17. Contact Us
For questions about a return, refund, replacement, delivery issue, or order:
Email: support@markivox.com
Website: https://markivox.com