⚡ Free US Shipping + 30-Day Returns on Eligible Items
Last updated: October 16, 2026
Thank you for shopping at MARKIVOX. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.
1. Order Processing
Orders are processed after payment has been successfully received and the order information has been confirmed.
Processing times may vary depending on the product, supplier fulfillment requirements, and stock availability.
For our ScreenGlow™ Monitor Light Bar, processing typically takes 1–3 days before shipment.
According to the fulfillment information available for ScreenGlow, approximately:
90% of orders are processed within 1–3 days.
5% of orders may take 4–8 days to process.
5% of orders may take more than 9 days to process.
These figures are specific to ScreenGlow and should not be assumed to apply to every MARKIVOX product.
Processing times for other products may differ depending on their fulfillment arrangements.
Processing may occasionally take longer due to order volume, product availability, holidays, supplier delays, stock conditions, or other circumstances beyond our reasonable control.
If we become aware of a significant delay affecting your order, we will make reasonable efforts to notify you using the contact information provided when the order was placed.
2. Shipping Availability
MARKIVOX currently serves customers in the United States for eligible products and supported delivery destinations.
Our product collection includes ScreenGlow™ Monitor Light Bar and complementary home-office accessories.
Shipping availability may depend on the specific product, destination, supplier fulfillment availability, and shipping method.
Not every product or shipping method is necessarily available for every United States address.
If an order cannot be shipped to the address provided, we will contact you where reasonably possible to discuss the available options, including cancellation and a refund if fulfillment is not possible.
3. Estimated Delivery Times
Delivery times vary depending on the product, processing requirements, shipping method, carrier, and destination.
ScreenGlow™ Monitor Light Bar
For ScreenGlow orders, processing typically takes 1–3 days before shipment.
After processing, the current estimated shipping transit time to eligible United States destinations is approximately 4–11 days, depending on shipment and carrier conditions.
The available delivery estimates indicate approximately:
4–7 days for about 62% of shipments.
8–9 days for about 30% of shipments.
10–11 days for about 8% of shipments.
Under normal conditions, the total estimated time from order placement to delivery is approximately:
5–14 days
This combines the typical 1–3 day processing period with the estimated 4–11 day shipping transit period.
These estimates apply specifically to ScreenGlow under the fulfillment information used for this estimate.
Other MARKIVOX Products
Processing and shipping transit times for our other products may differ from ScreenGlow.
Delivery estimates depend on the product, available shipping route, supplier processing, and destination.
Please contact us at support@markivox.com if you need an estimated delivery timeframe for a particular product before ordering.
General Delivery Conditions
All delivery timeframes are estimates, not guaranteed delivery dates.
Actual delivery times may occasionally be longer due to factors including:
Carrier delays.
Customs processing.
Weather conditions.
Holidays.
High shipping volumes.
Product availability.
Transportation disruptions.
Incorrect or incomplete address information.
Other circumstances outside our reasonable control.
A temporary lack of tracking updates does not necessarily mean that a shipment is delayed or lost.
4. Free US Shipping
MARKIVOX offers Free US Shipping on eligible orders shipped to supported United States destinations under our current shipping offers.
ScreenGlow™ Monitor Light Bar currently includes Free US Shipping.
Other MARKIVOX products may also qualify for Free US Shipping, as indicated by the applicable product offer and the shipping options displayed during checkout.
For eligible orders, no separate standard shipping charge is added under the applicable free-shipping offer.
If any shipping charge applies to a product, destination, or selected shipping method, that charge will be displayed before you complete your purchase.
Free shipping offers may be updated for future orders. The shipping charge confirmed at checkout for an accepted order will not be changed retroactively.
5. Shipment Confirmation and Tracking
Once your order has been shipped, you may receive a shipment confirmation email containing available tracking information.
Tracking information may take some time to become active or show movement after the shipment has been handed to the carrier.
Tracking updates are generally sent to the email address provided during checkout.
If you have not received tracking information within a reasonable period after your order has been shipped, please contact:
6. Delivery Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please carefully review your:
Street address.
Apartment or unit number.
City.
State.
ZIP code.
Contact information.
Incorrect, incomplete, or outdated information provided by the customer may cause delays, additional costs, failed delivery attempts, or other delivery problems.
If you notice an error in your shipping address, contact us as soon as possible.
We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after an order has entered processing or fulfillment.
Nothing in this section limits any rights that cannot lawfully be excluded.
7. Order Changes and Cancellations Before Shipment
If you need to cancel or modify an order, contact us as soon as possible at:
We will attempt to assist you where possible.
However, changes or cancellations cannot be guaranteed once an order has entered processing, fulfillment, or shipment.
If the order can no longer be cancelled before shipment, it may need to be handled under our applicable Refund & Return Policy after delivery.
8. Delayed Shipments
While we make reasonable efforts to meet the delivery estimates provided, delays may occasionally occur.
If your order appears to be significantly delayed, please contact us.
We will review the available tracking and shipment information and determine the appropriate next steps.
Depending on the circumstances, this may include:
Continued shipment investigation.
An updated delivery estimate.
A resend.
A replacement.
A refund where appropriate under our Refund & Return Policy or applicable law.
We do not guarantee delivery by a specific date unless a specific delivery commitment is expressly stated when the order is placed.
9. Lost or Not-Received Orders
If your order has not arrived within the expected delivery period, contact us at:
We will review the available tracking information and shipping records.
If a shipment is confirmed lost or otherwise eligible for resolution, MARKIVOX will review the appropriate remedy in accordance with our Refund & Return Policy and applicable consumer protection requirements.
This may include:
A resend.
A replacement.
A refund.
If tracking shows the package as delivered but you cannot locate it, please first check:
Around the delivery location.
With household members.
With neighbors.
With building management where applicable.
With the carrier.
If the package still cannot be located, contact us so we can review the available information.
10. Damaged, Incorrect, or Incomplete Deliveries
Please inspect your order after delivery.
If your product arrives damaged, incorrect, incomplete, or with missing components, contact us as soon as reasonably possible.
We may request:
Photos of the product.
Photos of the packaging.
Video showing the issue.
Photos of the shipping label.
Other information reasonably necessary to review the problem.
Eligible orders may be covered by our 30-day return and resolution request window, subject to the terms of our Refund & Return Policy.
Depending on the circumstances, an appropriate resolution may include a replacement, resend, full refund, partial refund, or return instructions.
Any additional rights provided by applicable law remain unaffected.
11. Customs, Duties, and Import Charges
MARKIVOX works with international fulfillment partners, and orders may be shipped from locations outside the United States.
Customs procedures and import-charge arrangements may vary by product, shipment, and shipping method.
For ScreenGlow orders shipped to the United States using the previously established fulfillment method, applicable import duties and customs charges are handled as part of the shipping arrangement.
Under that arrangement, customers should not normally be required to pay additional import duties or customs charges upon delivery.
For other products, customs and import-charge arrangements depend on the shipping method used for the specific order. The arrangement applicable to ScreenGlow should not automatically be assumed to apply to every MARKIVOX product.
If a material import-related charge is known to be payable by the customer, we will make reasonable efforts to disclose it before purchase.
Government requirements, customs rules, and carrier procedures may change, and unusual circumstances may occasionally arise outside our direct control.
If you receive an unexpected request for an import or customs payment related to a MARKIVOX order, please contact us before making payment where reasonably possible so that we can review the situation.
12. Tracking Delays
Tracking systems are controlled by carriers and shipping partners.
It is normal for tracking information to take some time to:
Become active.
Show the first scan.
Update between facilities.
Reflect final delivery.
A temporary lack of tracking movement does not necessarily mean that the shipment is lost or delayed.
If tracking remains unchanged for an unusually long period, contact us and we will review the available shipment information.
13. Multiple Shipments
In some circumstances, products from the same order may be shipped separately, especially when items are fulfilled through different shipping routes or supplier arrangements.
If this occurs, you may receive:
More than one tracking number.
Separate shipment notifications.
Packages arriving on different dates.
You will not be charged additional standard shipping fees solely because an eligible order is divided into multiple shipments.
Different items within the same order may have different delivery estimates.
14. Delivery Attempts and Unclaimed Packages
Customers are responsible for monitoring tracking information and making reasonable arrangements to receive their packages.
If a carrier is unable to complete delivery because of circumstances such as:
An inaccessible delivery location.
An incorrect address.
Repeated unsuccessful delivery attempts.
Failure to collect a package held for pickup.
additional action may be required.
Contact us if you experience a delivery problem and we will review the available options.
15. Refunds and Returns Related to Shipping
Any refund, resend, replacement, or return resulting from:
A damaged delivery.
An incorrect product.
A missing item.
A lost shipment.
A significantly delayed shipment.
Another eligible shipping-related issue.
will be handled in accordance with our Refund & Return Policy and applicable law.
Please contact MARKIVOX before returning any product so that we can provide the appropriate instructions.
Do not send a product to the address shown on the original shipping package unless we specifically instruct you to do so.
16. Changes to This Shipping Policy
We may update this Shipping Policy from time to time to reflect changes in:
Shipping methods.
Fulfillment arrangements.
Products.
Carrier practices.
Business operations.
Applicable requirements.
When changes are made, the Last updated date at the top of this page will be revised.
Updates will apply prospectively and will not remove rights or commitments already applicable to accepted orders.
17. Contact Us
If you have questions about shipping, tracking, delivery, or your order, contact us at:
Email: support@markivox.com
Website: https://markivox.com